FAQ's

General Questions

What is Yubi?

YUBI is a new generation parental control application developed for today’s kids and challenges.  Unlike other classical parental control apps that provide mainly adult content filtering; YUBI allows you to manage the Youtube content and channels that your child can watch to.

Apart from secure YouTube Video Management, what else does Yubi offer?

Yubi offers followings as well;

  • Safe YouTube watch lists selected by child specialists according to age groups
  • Set Allowed Search Keywords on YouTube
  • Manage Internet Time & Set Mandatory Breaks
  • Adblocking on all Websites and Mobile Apps
  • Disabling Access to Adult Content
  • Disabling Access to Gambling Content
  • Disabling Access to Online Games
  • Disabling Access to Dating and Social Media Websites/Apps
  • Disable File Transfers in Chat Applications
  • Enable Safe Search across all Search Engies
  • Instant stop of your child’s video watch activity remotely
  • Block Internet on your child’s device remotely

Why is it called next generation?

We call Yubi as new generation because once it’s set up; Yubi does not display a warning message when the child attempts to access the restricted content, app or website. Instead; it stops the clicked app or site like YouTube, Netflix, Tiktok etc from loading content on the Internet so it all appears like the app or website has an internal connectivity problem.

This working principle of “disabling other apps by stopping their content load without giving a “blocked” error message; does not give the feeling of “being restricted” to children. Additionally Yubi is a completely kids friendly parental control app as it’s child interface is designed with the same look & feel of a video app.

If you disable YouTube, how can I create a more safe YouTube experience for my child?

Since all video watching platforms will not be loading content  after installing Yubi; your child won’t be able to access YouTube directly. However your child will still be able to watch YouTube channels and videos on Yubi’s Kids Mode. Yubi talks to YouTube at the backend via a special technical integration and therefore all channels & videos can be watch as usual without doing anything extra apart from choosing which channels & videos you prefere for your child. This will create a much more safe video environment for your child and plus, when watched on Yubi, all advertisement will be removed so you’ll have an completely “Ad-Free” YouTube experience.

How different is Yubi from YTKids?

The kids friendly channels in YT Kids are a combination of machine learning, algorithms and community flagging content as “not appropriate” which leads to learn from mistakes. However in Yubi, the country specific YouTube channels are carefully selected by our local child specialists according to child age groups. Plus, all lists are reviewed by real mums as well to give you extra piece of mind.

With YTKids, you can either enable or disable search completely; however with Yubi you can define allowed search keywords so you can completely give a secure video experience to your child.

Here is a quick list showing what’s in Yubi that does not available in YTKids:

  • Country & Age Based Safe Watchlists selected manually by child specialists
  • Set “Allowed Search Keywords"
  • Instant Stop of Video Activity
  • Accurate time limit checks
  • Disable video watching on YouTube and other platforms
  • Remote Management of set Channels & Videos & Search Keywords
  • Manage Your Child’s YouTube Experience Completely

Why Yubi is better for children’s focus & concentration?

While designing Yubi, our focus was to minimise the side affects of technology & digital media consumption. Unlike other video watching platforms; Yubi does not bombard your child with lots of “related videos” which causes the children to jump from one to another which eventually end up with concentration & focus problems in later education years. With Yubi, your child will watch the pre-selected videos only by clicking on as they don’t automatically start or be recommended.

How much does Yubi cost?

Yubi has a flat standard fee that does not change based number of children or devices added to your family account, however this price is country specific. So please check your appstore to find out the price of Yubi for your country.

What comes with my membership?

Your membership includes the full functionality of Yubi for all your family with no upper limit on number of devices or users added to your account.

What kind of devices does Yubi work with?

Yubi works with all kinds of devices including iPhones, iPods and iPads running iOS v9.0 and higher as well as Android devices running Android 4.x and higher.

Does YUBI require root permissions on mobile phone?

Most of the parental control apps available on the market require mobile device management certificate which empowers the app to use your phone’s camera and microphone and also track your complete digital communication.

Does it cost more if I have more than one child?

No. Your membership includes all of your children and all their devices for one price.

Family & Child & Device Management

How can I install Yubi?

You can install Yubi by clicking on the following links:

For iOS: https://apple.co/35qa6l2

For Android: https://bit.ly/2KQbJ20

How can I create a family?

You can set up your family on Yubi by clicking on “Create Family” button on the login page displayed after the installation. Once you enter your email address and click on “Continue” button; the system will send a verification code. You’ll need to enter this code to Yubi to complete your family account.

How can I add children to my family account?

Once you create your family account, then you’ll be presented with “Add Child” button. By clicking on this button, you can set your child’s details. Clicking on OK button will add child  with the given details. You need to repeat this for every child you’ll add to your acocunt.

How can I add my children’s devices to Yubi?

In order to associate a device with your family account on Yubi, you need to install Yubi on it in the same way as you did at the first time. After being presented with the login screen, you need to click on “Join Family” button. Once you enter your family account credentials, Yubi will ask who will be using this device. This means that your device has been added to your family account and will be ready to use when you assign it to a child.

What is “Assigning Device”?

Assigning device means linking a device to a child account. You need to do that after installing Yubi on a device. In order to do that, you should have at least one child added to your family account.

Can I assign the same device to separate children in my family account?

No you cannot assign the same device to multiple children. However if the device is not assigned to any child yet a, when switched to child mode; then Yubi.

How do I assign a device to another child?

On your family dashboard, select the child that you would like to see and the devices assigned to her/him will be displayed below the child profile image. Click on “Add Device” button which will open a pop up with available devices. The ones assigned to the current child will be displayed with a blue check sign on the relevant check box. Select any other device that does not have this tick; check its checkbox to assign that device to the currently selected child.

My mobile is not assigned to any child, but if needed, how can I give my mobile securely to my child?

If your device is not assigned to any child and you need to give it to your child or children; simply click on “Kids Mode” button displayed on top right corner of the panel control panel and then it will ask you which child will be using it. Once you complete the child selection at that stage, Yubi will swtich to kids mode with the preferences applicable to the selected child. Then you can handover device securely.

How does YUBI affect my battery consumption?

Yubi is designed to operate at the minimum required power level so it does not affect your battery consumption differently than any other standard mobile app.

How can I reset my password?

You can go the main login screen and then click on “Join Family” -> “Reset Password” link located under the Join button. Your new password will be emailed to you automatically which you can change after the successful login.

How can I prevent my child to delete the Yubi app installed on an iOS device?

On the Screen Time panel, tap Content & Privacy Restrictions. – Tap iTunes & App Store Purchases. – Under the Store Purchases & Redownloads section, tap Deleting Apps. – Tap Don’t Allow to restrict app delete.

What YUBI tracks on the parent device?

If parent device assigned/linked to a child profile and the protection is set to “On”; then what Yubi tracks on your device is only the domains that you are visiting, not the actual data communication between the website and your device. Additionally, this domain name information is kept in an encrypted format which means it is not a meaningful data to anyone but only to Yubi Server.

However if the parent device is not assigned/linked to a child profile, then the Yubi will not be active on this device which means Yubi will not provide any security and therefore the domain traffic on your device won’t be tracked.

What YUBI tracks on child device?

While the protection is “On”; what Yubi can track regarding your Internet usage is only the domains that you are visiting, not the actual data communication between the website and your device. Additionally, this domain name information is kept in an encrypted format which means it is not a meaningful data to anyone but only to Yubi Server.

How can I request new features from the YUBI team?

Simply send an email to [email protected] email address if you would like to suggest new features to the development team. We would be more than happy to hear from you.

Video Management

How can I see Yubi’s Default and Recommended Safe Watch lists?

Yubi comes with default & recommended country specific YouTube channels selected carefully by our local child specialists according to age groups. All lists are reviewed by real mums as well to give you extra piece of mind. Using these safe watch lists as a baseline and then add your channels & videos as you like. These are available on “Video Management”  -> “Channels” screen.

Can I remotely stop the video that my child is watching right now?

Yes you can, simply go to “Parent Control Panel” -> “Video Management” -> “Watch Time” tab. Click on “Stop” button located at the bottom of the screen.

How can I modify Yubi’s safe watchlists?

By clicking on “Video Management” à “Channels” buttons you can view the “Default” and “Recommended” watch lists of Yubi. Each row on the list is a YouTube channel with a select checkbox. Default list has all the checkboxes checked by default whereas the Recommended list has all chechkboxes unchecked by default. By simply checking / unchecking the chanenls you like; you can create your own selected watch list.

How can I add more channels form my child’s watch list?

By clicking on “Video Management” -> “Browse” buttons you can see the video browsing screen of Yubi. Simply click on the “Search” icon on the right top corner, type in the channel or video name or the keyword that you would like to search on YouTube. Yubi will list the matching videos by giving you two options; one to “Add Video” to your child account and the other one to “Subscribe to Channel”.

When clicked on “Add Video”, the video will be saved and you’ll see it on “Saved Videos” tab. Your child will see this video on his/her video panel on Yubi – Kids user interface.

When clicked on “Subscribe to Channel”, the channel will be saved and you’ll see it on “Channels” -> “Your Choices” tab.  Again your child wil see this channel on his/her channel panel on Yubi – Kids user interface.

What is “Allowed Search Keyword list” on Yubi?

Yubi allows you to set your allowed search keywords for YouTube so your child’s YouTube experience will be totally shaped by you. If you don’t set any keyword, whatever your child searches on Yubi – Kids user interface, he/she will see “no results found” message. However when you type in the keywords that you allow to be searched for on YouTube, then your child’s search will reveal results as usual if the searched keyword is in your allowed list.

How can I add search keywords to the “allowed” list on Yubi?

To define your allowed search keyword list, simply click on “Video Management” -> “Browse” -> Search icon on the top right corner. Type in the keyword, click on Search button on the keyboard and see the matching results on YouTube. If you are happy for your child to do that search, simply click on “Add Search Keyword” button displayed on top.

You can also add search keywords by clicking on “Video Management” -> “Saved Searches” tab. Again, type in the keyword, click on Search button on the keyboard and see the matching results on YouTube. If you are happy for your child to do that search, simply click on “Add Search Keyword” button displayed on top.

Where I can see my “allowed” search keywords?

On Yubi parent control panel, click on “Video Management” -> “Saved Search” tab. Your allowed search keywords will be listed under the Search bar.

How can I edit “allowed” search keywords?

On Yubi parent control panel, click on “Video Management” -> “Saved Search” tab. You’ll see “Edit” link appearing next to Search bar. Click on this link and then all keyords listed on the page will have  keywords in edit mode with “x” sign next to them. Clicking on “x” will remove the search keyword from the list.

VPN Related Questions

Why Yubi installs VPN on my device?

Yubi will install a VPN profile to give a full secure digital protection for your family and enforce your digital safety preferences on family devices & accounts. It will be installed as part of Yubi setup and the VPN sign will be displayed on top of your device screen as long as Yubi is active.

Why is VPN on all the time?

As long as Yubi works in the background, the VPN will be active to give you full digital protection.

Does VPN slow down my Internet connection speed?

No, VPN will not slow down your Internet connection speed; in fact it will increase if activate “Ad lock” setting on Yubi. This will prevent the loading of video ads which will increase your browsing speed.

How can I turn off the VPN?

You can turn off Yubi easily anytime you like by changing the Protection Mode to Off. In order to do that, simply follow the link “Parent Control Panel” à “Filter Management”à Protection Mode

How can I turn off the Yubi?

You can turn off Yubi easily anytime you like by changing the Protection Mode to Off. In order to do that, simply follow the link “Parent Control Panel” -> “Filter Management”-> Protection Mode

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Filter Management

How can I disable ads? Where will it take affect?

To disable advertisements, go to “Filters” -> “Ads Block” filter. It’s status is “off” by default, you need to change it to “on” to start ad blocking. Once setting it to “on”, the ad blocking will active on the device as long as either the “Ads Block” filter or the “Yubi Protection Mode” is not set to “Off”.

Ad blocking will take affect on all websites your are browsing as well as the mobile apps running on the device that Yubi is installed on.

Why do I still see some ads, why is that?

In order to block ads, Yubi detects adservers and blocks the content served by them. If you still see ads after activing “Ad Block” filter, then please take a screenshot and send the URL of the website you are browsing to [email protected] email address. We’ll quickly add this new adserver to our block list and you won’t see it again.

How can I disable View Watching on YouTube, Netflix, Vimeo, Daily Motion and Tiktok?

To disable video watching on all platforms mentioned above, go  to “Filters” -> “Video Applications” filter. It’s status is “Allowed” by default, you need to change it to “Not Allowed” to disable them.  Once changing it to “Not Allowed”, the video apps will not be able to load conent from Internet and therefore won’t be usable as long as either the “Video Applications” filter is not set to “Allowed” or the “Yubi Protection Mode” is not set to “Off”.

Why is the video still playing although I activated the relevant filter for disabling all Video Platforms?

Yubi is caching video content to provide high quality watching experince. When you disable the video applications on Yubi’s filter management screen; you may still see some chached video playing. This is all normal and will stop after a few seconds.

I can still watch videos on some apps/sites although I disabled the Video Watching filter, why is that?

In order to block videos, Yubi detects the video streming servers. If you can still watch videos after disabling “Video Watching” filter, then please take a screenshot and send the URL of the website you are browsing to [email protected] email address. We’ll quickly add this server to our block list as well.

What is safe search and how can I activate it on Yubi?

Yubi allows you to activate safe search feature on all search engines using on/off button on “Filter Management” screen; which means whatever your child searches on the Internet, the listed search results won’t include any adult, violence or hate speech related content.

Why Yubi’s protection against malware, phishing and ID theft is more advanced than other tools?

Yubi is powered by EonScope IncYubi that provides DNS based secure internet infrastructure solutions  to financial, technology and travel companies at global scale.  Using EonScope’s technical know-how & experience; Yubi provides advanced protection against Malware, Fraud & Phishing and ID Theft. The AI & Big Data technologies behind Yubi is scanning millions of websites on daily basis to categorise their content and assess their security. All this means for you is you and your family will be completely safe on the Internet with Yubi on board.

I disabled the access to “Online Games” but games are still up and running on the device, why is that?

Some games require Internet to play and some are not. “Online Games” filter on Yubi disables the games requiring access to the Internet; however the ones that do not require online access will still be available to play as usual.